JoyExpress Refund Policy
At JoyExpress, we aim to ensure you are satisfied with every purchase. However, due to the nature of our products, perishable items cannot be refunded.
1. Non-Perishable Items
- If a non-perishable product is damaged, incorrect, or unopened, you can request a refund or replacement within 14 days of delivery
- Please contact our customer care team with your order number and, if applicable, photos of the item to initiate the refund process
- Refunds will be processed to the original payment method once the return is approved
2. Perishable Items
- There are no refunds on perishable items. Perishable goods — including fresh produce, frozen foods, and other temperature-sensitive products — cannot be returned or refunded due to safety and quality reasons
- If your perishable order arrives damaged, please contact our customer care team within 24 hours for possible replacement options
3. Delivery Cut-Offs
Our daily delivery cut-off is 1:00pm. Orders placed before 1:00pm are scheduled for next-day delivery. Any order placed after 1:00pm will be delivered in two days, not the next day. Please read our Terms & Conditions for full details.
Our Goal
Our goal is to provide fresh, high-quality ingredients while keeping the process fair and transparent for all customers.